Connect to the Ranks office VPN

The VPN lets you open company tools that only work from the office network, from anywhere. It uses the VPN client already built into your device, so there is nothing to install on most devices.

Before you start

Server addressvpn.ranksitt.net

VPN typeIKEv2 with username & password

Your loginUsername and password from your IT administrator

Don't have a login yet? Ask your IT administrator. Never share your VPN password with anyone.

Windows 10 / 11

Open Settings → Network & internet → VPN → Add VPN.

Fill in:

VPN provider	Windows (built-in)
Connection name	Office VPN
Server name or address	`vpn.ranksitt.net`
VPN type	IKEv2
Type of sign-in info	User name and password
User name / Password	your VPN login (or leave empty and enter it when connecting)

Click Save.
To connect, click the network icon in the taskbar, then VPN → Office VPN → Connect.

Android 11 and later

Menu names vary a little between brands (Samsung, Xiaomi, Pixel…).

Open Settings → Network & internet → VPN. On Samsung: Settings → Connections → More connection settings → VPN.

Tap + (Add VPN) and fill in:

Name	Office VPN
Type	IKEv2/IPSec MSCHAPv2
Server address	`vpn.ranksitt.net`
IPSec identifier	your VPN username
IPSec CA certificate	choose Use system certificates
IPSec server certificate	Received from server
Username / Password	your VPN login

Tap Save, then tap Office VPN → Connect. A key icon appears in the status bar.

Optional: tap the gear icon next to Office VPN and turn on Always-on VPN.

iPhone / iPad

Open Settings → General → VPN & Device Management → VPN → Add VPN Configuration…

Fill in:

Type	IKEv2
Description	Office VPN
Server	`vpn.ranksitt.net`
Remote ID	`vpn.ranksitt.net`
Local ID	leave empty
User Authentication	Username
Username / Password	your VPN login

Tap Done, then switch the Status toggle on. You'll see a VPN badge in the status bar.

macOS 13 Ventura and later

Open System Settings → VPN → Add VPN Configuration → IKEv2…

Fill in:

Display name	Office VPN
Server address	`vpn.ranksitt.net`
Remote ID	`vpn.ranksitt.net`
Local ID	leave empty
Authentication	Username, then enter your VPN username and password

Click Create, then switch Office VPN on.

Older macOS: System Preferences → Network → + → Interface: VPN, VPN Type: IKEv2, same values. Under Authentication Settings, choose Username.

Linux (Ubuntu, Debian, Fedora, Mint…)

Linux uses NetworkManager with the strongSwan plugin.

Install the plugin, then log out and back in:

# Ubuntu / Debian / Mint
sudo apt install network-manager-strongswan

# Fedora
sudo dnf install NetworkManager-strongswan-gnome

Open Settings → Network → VPN → + and choose IPsec/IKEv2 (strongswan).

Fill in:

Name	Office VPN
Server → Address	`vpn.ranksitt.net`
Server → Identity	leave empty
Client → Authentication	EAP (username/password)
Client → Username / Password	your VPN login
Options	✔ Request an inner IP address

Click Add, then turn Office VPN on from the system menu.

Command-line alternative (nmcli)

nmcli connection add type vpn vpn-type strongswan con-name "Office VPN" \
  vpn.data "address=vpn.ranksitt.net, method=eap, user=YOUR_USERNAME, virtual=yes"
nmcli --ask connection up "Office VPN"     # prompts for your password

Check that it works

While connected, open ifconfig.me. It should show the office IP address. Company tools that only work from the office will now open.

All of your internet traffic goes through the office while the VPN is on. Disconnect when you don't need it.

Troubleshooting

"Authentication failed" / error 691	Wrong username or password. Type them again (they are case-sensitive), or ask IT to reset your password.
Windows error 628 / 13801, or it stops right after "Connecting"	The server address must be exactly `vpn.ranksitt.net`, not an IP address. Remove the VPN and add it again with that name.
Windows error 809, or it never connects	Your network blocks VPN traffic, which is common on hotel and guest Wi-Fi. Try mobile data or another network.
Connected, but sites don't open	Disconnect and connect again. If it keeps happening, tell IT the time it happened and your username.